All Systems Operational

Enterprise Systems Operational
Banner Operational
FAST Operational
ONECard Operational
Other Enterprise Systems Operational
Email Operational
Email Operational
Other Email Tools Operational
Learning and Teaching Operational
Brightspace Operational
Other Learning Technologies Operational
Microsoft Services Operational
Microsoft Teams Operational
Other M365 Services Operational
Network Operational
VPN Operational
Campus Network Operational
Telephone Services Operational
Building Network Maintenance Operational
Login Services Operational
Single Sign-on Operational
Duo MFA Operational
Other Login Services Operational
Research Computing Operational
RedCap Operational
Web Services Operational
Cascade (CMS) Operational
Digicaster Operational
Online Academic Community (OAC) Operational
Self-serve Web Hosting Operational
Zoom Operational
Workstation Services Operational
Printing Operational
Workstation Management Operational
Other Online Services Operational
Identity IQ Operational
NetLink Profile Management Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

NETS Voice Network Maintenance Oct 5, 2026 07:30-08:30 PDT

Update - *** Work complete ***
Oct 05, 2026 - 07:52 PDT
Scheduled - Network Services will be conducting scheduled voice network maintenance on 2026-10-05 from 07:30:00 to 08:30:00. During this time, there will be a brief interruption to voice services. Normal service is expected to resume after the maintenance window concludes.

This work is part of ongoing efforts to maintain system integrity, apply security updates, and ensure continued reliability of network infrastructure.
Oct 02, 2026 - 09:26 PDT

Oct 14, 2026

Request Support Form: Users unable to submit tickets through webforms
Resolved - This incident is now resolved. Help desk and facilities management support requests can be submitted through website forms. If you are still experiencing issues, contact the Computer Help Desk at helpdesk@uvic.ca.
Oct 14, 09:33 PDT
Update - Help desk and facilities Management support forms are both impacted by this issue.

Facilities customer service desk
Phone: 250-721-7616
Email: facman@uvic.ca

Computer help desk
Phone: 250-721-7687
Email: itsupport@uvic.ca
Oct 13, 16:28 PDT
Identified - Users are temporarily unable to submit a help desk ticket through website forms.

We expect this issue to be resolved by October 14th.

You can submit a help desk ticket by emailing itsupport@uvic.ca or calling 250-721-7687
Oct 13, 16:10 PDT
NETS HTQ Network Maintenance
Completed - The scheduled maintenance has been completed.
Oct 14, 08:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 07:30 PDT
Scheduled - Network Services will be performing maintenance in HTQ on 2026-10-14 starting at 07:30am.
There will be a brief outage in data, voice, and wireless services at that time.

For any questions, please contact the Computer Help Desk at helpdesk@uvic.ca.
Oct 9, 14:27 PDT
Papercut Application update
Completed - The scheduled maintenance has been completed.
Oct 14, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 07:00 PDT
Scheduled - All PaperCut printing services will be unavailable for approximately 1 hour during this upgrade starting at 7am October 14th.
Oct 13, 14:29 PDT
NETS Wireless Maintenance - October 14 2026 - 6 AM
Completed - The scheduled maintenance has been completed.
Oct 14, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 06:00 PDT
Scheduled - Network services will be patching the wireless system at 6 AM on Oct 14, 2026. Wireless access points will reboot, causing momentary downtime as they upgrade. Work will be completed by 7 AM.
Oct 13, 14:17 PDT

Oct 13, 2026

NETS HHB Network Maintenance
Completed - The scheduled maintenance has been completed.
Oct 13, 08:14 PDT
Update - Work complete
Oct 13, 08:13 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 07:30 PDT
Scheduled - Network Services will be performing maintenance in HHB on 2026-10-13 starting at 07:30am.
There will be a brief outage in data, voice, and wireless services at that time.
Oct 7, 16:03 PDT

Oct 12, 2026

No incidents reported.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

Microsoft Exchange patching
Completed - The scheduled maintenance has been completed.
Oct 9, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 16:30 PDT
Scheduled - Microsoft Exchange E-mail services will be undergoing routine maintenance beginning Friday evening and continuing during the following times:

Friday, Oct 9, 2026 from 16:30 to 21:00.


Clients may experience brief interruptions to Exchange services during the scheduled maintenance windows.

This message will be updated once all maintenance has been completed.

If you have any questions or concerns about this maintenance, please e-mail helpdesk@uvic.ca

Thank you.
Oct 8, 21:22 PDT
NETS Wireless Survey - QWD building - 1 PM Oct 9 2026
Completed - The scheduled maintenance has been completed.
Oct 9, 14:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 13:00 PDT
Scheduled - Network Services will be assessing wireless placement and coverage in the QWD building beginning at 1 PM on Friday, Oct 9. Techs will be taking readings and examining wireless placements in the building.
Oct 8, 16:08 PDT
NETS Wireless Site Survey - ECS 4th Floor - Oct 9 - 2026
Completed - The scheduled maintenance has been completed.
Oct 9, 11:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 10:00 PDT
Scheduled - Network services will be performing a wireless site survey of ECS 4th floor on Friday Oct. 9, 2026 at 10 AM - the survey of Oct 2 did not happen due to illness.
Oct 7, 11:15 PDT
NETS Wireless Site Survey - CUN 1, Oct 9 2026 - 9 AM
Completed - The scheduled maintenance has been completed.
Oct 9, 10:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 09:00 PDT
Scheduled - Network services will be performing a wireless site survey to assess recently renovated areas of 102a and 116 in CUN on Oct. 9 2026, at 9 AM. Technicians will be walking through the area and taking wireless readings.
Oct 7, 11:17 PDT
NETS HHB Network Maintenance
Completed - The scheduled maintenance has been completed.
Oct 9, 08:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 07:30 PDT
Scheduled - Network Services will be performing maintenance in HHB on 2026-10-09 starting at 07:30am.
There will be a brief outage in data, voice, and wireless services at that time.
Oct 8, 14:07 PDT

Oct 8, 2026

IdentityIQ and Netlink deployment today at 4PM.
Completed - The scheduled maintenance has been completed.
Oct 8, 16:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 16:00 PDT
Scheduled - Impact: Users will experience a 15-minute disruption of services related to managing their profile information such as email addresses and passphrases, as well as accessing Identity IQ.

We will provide further updates if the timeline changes.
Oct 8, 09:52 PDT
REDCap Maintenance on [date]
Completed - The scheduled maintenance has been completed.
Oct 8, 14:17 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 14:00 PDT
Scheduled - Impact: REDCap will be briefly unavailable on 2026-10-08 between 2PM and 3PM in order to apply important updates

We will provide further updates if the timeline changes.
Oct 8, 13:47 PDT
Code Upgrades on Research Arista Switches Thurs Oct 8 06:30-10:30
Completed - The scheduled maintenance has been completed.
Oct 8, 10:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 06:30 PDT
Scheduled - Network Services will be upgrading code on RCS Arista switches.

Impact: Users may experience brief disruption in services.

We will provide further updates if the timeline changes.
Oct 7, 10:14 PDT

Oct 7, 2026

NETS BCP/CLE Network Maintenance
Completed - The scheduled maintenance has been completed.
Oct 7, 08:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 07:30 PDT
Scheduled - Network Services will be performing maintenance in BCP-BX22 on 2026-10-07 starting at 07:30am.
There will be a brief outage in data, voice, and wireless services at that time.
Oct 6, 12:07 PDT

Oct 6, 2026

Apex: Outage - users unable to access apex applications
Resolved - This incident is now resolved. If you are still experiencing issues accessing or using any Apex application please contact the Computer Help Desk at helpdesk@uvic.ca.
Oct 6, 09:02 PDT
Investigating - We are investigating an outage affecting Apex applications. Users may be unable to access apex applications at this time.
Oct 6, 08:35 PDT
Wireless authentication system maintenance - Oct 6 2026 - 7 AM
Completed - The scheduled maintenance has been completed.
Oct 6, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 07:00 PDT
Scheduled - Network services will be performing maintenance on one of the wireless authentication nodes at 7 AM on October 6, 2026. No outage anticipated due to redundancies. Work will be completedy by 8 AM.
Oct 5, 10:43 PDT

Oct 5, 2026

No incidents reported.

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

NETS Wireless Site Survey - ECS 4th Floor - Oct 2 - 2026
Completed - The scheduled maintenance has been completed.
Oct 2, 12:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 09:00 PDT
Scheduled - Network services will be performing a wireless site survey of ECS 4th floor to assess current wireless conditions.
Technicians will be accessing all rooms to take wireless readings.
Work will go from 9 AM until noon.
Sep 29, 12:55 PDT
NETS BEC Network Maintenance
Completed - The scheduled maintenance has been completed.
Oct 2, 08:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 07:01 PDT
Scheduled - Network Services will be performing maintenance in BEC on 2026-10-02 starting at 07:00am.
There will be a brief outage in data, voice, and wireless services at that time.
Sep 29, 15:27 PDT
Planned Load Balancer Service maintenance on Oct 2nd between 5:30am and 7:00am
Completed - The scheduled maintenance has been completed.
Oct 2, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 05:30 PDT
Scheduled - Impact: Users may experience brief disruption in services.

We will provide further updates if the timeline changes.
Oct 1, 11:37 PDT

Oct 1, 2026

Netlink deployment on October 1st at 4pm
Completed - The scheduled maintenance has been completed.
Oct 1, 16:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 16:00 PDT
Scheduled - Impact: Users will experience a 15-minute disruption of services related to managing their profile information such as email addresses and passphrases.

We will provide further updates if the timeline changes.
Oct 1, 13:27 PDT

Sep 30, 2026

No incidents reported.

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