Microsoft 365 Outage - Users unable to access mailboxes and Microsoft 365 web applications
Monitoring - We are continuing to monitor the issues with Microsoft platforms as they work to restore services. We continue to observe problems with Microsoft platforms including email, Teams, and SharePoint. We will provide an update on Friday morning with the current status of this problem.
Nov 12, 2026 - 17:46 MST
Update - The university is aware that users are experiencing issues accessing Microsoft services, including email/Outlook, Microsoft Teams, SharePoint, Copilot, and more. This issue is affecting Microsoft users across North America. University Systems is monitoring the issue and working as quickly as possible to address impacts where we can.
Nov 12, 2026 - 12:18 MST
Update - We are continuing to work on a fix for this issue. We are currently receiving reports of issues connecting with Outlook and other Microsoft 365 web applications.
Nov 12, 2026 - 12:02 MST
Update - We are continuing to work on a fix for this issue. We are currently receiving reports of issues connecting with Outlook and other Microsoft 365 web applications.
Nov 12, 2026 - 11:43 MST
Identified - We are investigating an outage affecting connection to Exchange Online mailboxes through multiple connection methods. Users may be unable to access their mailboxes at this time.
Nov 12, 2026 - 11:24 MST
Brightspace and Zoom integration: Users unable to launch zoom from their course
Update - This issue is also impacting saving Zoom meeting recordings to Echo360. Any Zoom Cloud meeting recordings are not being saved automatically saved to Echo360 at this time. At the moment, the current workaround is to save recordings to device and upload to Echo 360 if needed.

University Systems is working on resolving these issues with Zoom, Brightspace, and Echo360 as quickly as possible and will update this post when we have more information or the issue has been resolved.
Nov 12, 2026 - 13:31 MST
Investigating - We are investigating an issue where instructors are unable to launch zoom from their Brightspace course and recciving an error with code: 2216. At the moment, the current workaround is to login to Zoom directly at via uvic.zoom.us and their classroom links should appear on the Zoom dashboard.
Nov 12, 2026 - 12:01 MST
BC time-zone change may affect calendar meetings
Update - New information about the time zone change has been added for users of Microsoft Bookings, Power Automate, and Power BI. See the notice on the UVic website for details: https://www.uvic.ca/systems/about/notices/bc-time-zone-change-may-affect-calendar-meetings.php
Oct 30, 2026 - 14:33 MST
Identified - Beginning November 1, 2026, most of British Columbia will remain on Pacific Time (PCT) year-round and will no longer set clocks back in the fall.

This change may affect how calendar events scheduled for November 1 or later appear in Outlook and on some devices. During the transition, a meeting may appear at a different time depending on the device or application you use. For example, a meeting scheduled for 10 a.m. may appear as 11 a.m. somewhere else.

University Systems is taking the following actions to prepare for the change:

- We released a Windows update the week of October 13th to add support for BC’s new time zone.

On October 20th:
- All room booking calendars had settings changed to allow meeting conflicts. This was required to enable all of the meetings to be fixed over the next few weeks. This setting will be reset in the first few weeks of Nov.
- We moved managed Windows devices currently using the Pacific Standard Time to the new BC time zone.
- We moved managed Apple computers to the Vancouver time zone if they were not already using it.
- UVic Exchange Online mailboxes using the Pacific Standard Time were moved to the new time zone.
- Working hours in Outlook were set to the Yukon time zone, as there is a bug with PCT that breaks the free/busy time feature. Once this is fixed, we will change working hours to PCT.

More detailed information about the time zone change, instructions to fix meetings, and frequently asked questions are available on the University Systems website: https://www.uvic.ca/systems/about/notices/bc-time-zone-change-may-affect-calendar-meetings.php.
Oct 20, 2026 - 14:28 MST
NETS MWB Network Maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 2026 - 07:30 MST
Scheduled - Network Services will be conducting scheduled maintenance in MWB on 2026-10-27 from 07:30:00 to 08:30:00. During this time, there will be a brief interruption to data, voice, and wireless services. Normal service is expected to resume after the maintenance window concludes.

This work is part of ongoing efforts to maintain system integrity, apply security updates, and ensure continued reliability of network infrastructure.
Oct 27, 2026 07:30-08:30 MST
Enterprise Systems Operational
Banner Operational
FAST Operational
ONECard Operational
Other Enterprise Systems Operational
Email Major Outage
Email Major Outage
Other Email Tools Operational
Learning and Teaching Degraded Performance
Brightspace Degraded Performance
Other Learning Technologies Degraded Performance
Microsoft Services Major Outage
Microsoft Teams Major Outage
Other M365 Services Major Outage
Network Operational
VPN Operational
Campus Network Operational
Telephone Services Operational
Building Network Maintenance Operational
Login Services Operational
Single Sign-on Operational
Duo MFA Operational
Other Login Services Operational
Research Computing Operational
RedCap Operational
Web Services Operational
Cascade (CMS) Operational
Digicaster Operational
Online Academic Community (OAC) Operational
Self-serve Web Hosting Operational
Zoom Operational
Workstation Services Operational
Printing Operational
Workstation Management Operational
Jamf Pro Operational
Other Online Services Operational
Identity IQ Operational
NetLink Profile Management Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Systems Network Maintenance Nov 18, 2026 07:00-11:30 MST

Required system network maintenance will occur between 07:00 - 11:30 on Wednesday morning, November 18th, 2026.
Following services may not be reachable during this time:

UVic Directory: directory.uvic.ca
Graduate awards and scholarships search: webfilters.uvic.ca
Organize coursework tool: mathine.uvic.ca
Co-op Education and WIL Statistical Database: cowil.uvic.ca

All services should be restored by 11:30 on Wednesday.
Posted on Nov 12, 2026 - 20:13 MST

Nov 12, 2026

VMware vCenter maintenance
Completed - The scheduled maintenance has been completed.
Nov 12, 17:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 16:00 MST
Scheduled - VCenter will be undergoing maintenance on November 12, 2026, beginning at 16:00 and lasting until 17:00.
VCenter will be unavailable for use during this maintenance period.
Virtual machines will not be impacted by this maintenance.
Nov 10, 14:18 MST

Nov 11, 2026

No incidents reported.

Nov 10, 2026

NETS CLE Network Maintenance
Completed - The scheduled maintenance has been completed.
Nov 10, 07:49 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 07:30 MST
Scheduled - Network Services will be conducting scheduled maintenance in CLE on 2026-11-10 from 07:30:00 to 08:30:00. During this time, there will be a brief interruption to data, voice, and wireless services. Normal service is expected to resume after the maintenance window concludes.

This work is part of ongoing efforts to maintain system integrity, apply security updates, and ensure continued reliability of network infrastructure.
Nov 9, 13:36 MST

Nov 9, 2026

REDCap Maintenance on 2026-11-09
Completed - The scheduled maintenance has been completed.
Nov 9, 15:25 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 15:00 MST
Scheduled - Impact: REDCap will be briefly unavailable today November 9th between 3PM and 5PM in order to apply important updates

We will provide further updates if the timeline changes.
Nov 9, 14:41 MST

Nov 8, 2026

No incidents reported.

Nov 7, 2026

No incidents reported.

Nov 6, 2026

Banner Admin Pages deployment on today at 2:45PM.
Completed - The scheduled maintenance has been completed.
Nov 6, 14:55 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 14:45 MST
Scheduled - Impact: Users will experience a 10-minute disruption to access to Employee Self Service pages.
Nov 6, 14:44 MST
NETS EDC2 Management Network Maintenance
Completed - The scheduled maintenance has been completed.
Nov 6, 07:55 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 07:30 MST
Scheduled - Network Services will be conducting scheduled maintenance in EDC2 MANAGEMENT network on 2026-11-06 from 07:30:00 to 08:30:00. During this time, there will be a brief interruption to data services. Normal service is expected to resume after the maintenance window concludes.

This work is part of ongoing efforts to maintain system integrity, apply security updates, and ensure continued reliability of network infrastructure.
Nov 5, 14:54 MST

Nov 5, 2026

IdentityIQ and Netlink deployment today at 4PM
Completed - The scheduled maintenance has been completed.
Nov 5, 16:15 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 16:00 MST
Scheduled - Impact: Users will experience a 15-minute disruption of services related to managing their profile information such as email addresses and passphrases, as well as accessing Identity IQ.

We will provide further updates if the timeline changes.
Nov 5, 11:11 MST
Online services may be briefly unavailable between 4:30 and 5:30 pm on Nov 4
Resolved - This work is complete and all of our services have been updated and restarted.

If you are still experiencing issues, contact the Computer Help Desk at helpdesk@uvic.ca.
Nov 5, 09:51 MST
Identified - We will perform emergency maintenance on online services between 4:30 and 5:30 pm on November 4 to address a critical security vulnerability.

Online services may be unavailable for up to 15 minutes during this maintenance window.

If you experience issues after 5:30 pm, please contact the Computer Help Desk at helpdesk@uvic.ca.
Nov 4, 11:49 MST
NETS PCH Network Maintenance
Completed - The scheduled maintenance has been completed.
Nov 5, 08:10 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 07:30 MST
Scheduled - Network Services will be performing maintenance in PCH on 2026-11-05 starting at 07:30am.
There will be a brief outage in data, voice, and wireless services at that time.

For any questions, please contact the Computer Help Desk at helpdesk@uvic.ca.
Nov 4, 14:20 MST
Brief phone service interruption while fixing incorrect time display between 6 - 8 am on Nov 5
Completed - The scheduled maintenance has been completed.
Nov 5, 08:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 06:00 MST
Scheduled - We are updating phone systems between 6 - 8 am on November 5

During the maintenance window, you may be unable to make or receive calls for up to a minute.

If you are experiencing phone interruptions after 8 am, please contact the Computer Help Desk at helpdesk@uvic
Nov 4, 14:58 MST

Nov 4, 2026

REDCap Maintenance on 2026-11-04
Completed - The scheduled maintenance has been completed.
Nov 4, 14:23 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 14:00 MST
Scheduled - Impact: REDCap will be briefly unavailable on today November 4 between 2PM and 2:30PM in order to apply important updates

We will provide further updates if the timeline changes.
Nov 4, 13:34 MST
NETS HSD Network Maintenance
Completed - The scheduled maintenance has been completed.
Nov 4, 08:30 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 07:30 MST
Scheduled - Network Services will be performing maintenance in HSD on 2026-11-04 starting at 07:30am.
There will be a brief outage in data, voice, and wireless services at that time.

For any questions, please contact the Computer Help Desk at helpdesk@uvic.ca.
Nov 3, 09:41 MST
Border Firewall Maintenance
Completed - The scheduled maintenance has been completed.
Nov 4, 08:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 07:00 MST
Scheduled - The border firewalls will undergo maintenance. Remote sites will be down for approx. 15 minutes, otherwise there should be no impact.
Nov 3, 15:39 MST
Brief phone service interruption while fixing incorrect time display
Completed - The scheduled maintenance has been completed.
Nov 4, 07:15 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 07:01 MST
Scheduled - We will fix an issue causing some phones to display the incorrect time on November 4, starting at 7:00 a.m.

During the maintenance, you may be unable to make or receive calls for several seconds.

If you have questions, please contact the Computer Help Desk at helpdesk@uvic.ca.
Nov 3, 16:21 MST

Nov 3, 2026

Jamf Pro application server update
Completed - The scheduled maintenance has been completed.
Nov 3, 09:30 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 09:00 MST
Scheduled - The Jamf Pro application server that manages DLES and ITCS Macs is being updated.

There will be a 30-minute outage of all Jamf services at 8 am on Tuesday, November 3rd, 2026. Macs enrolled in Jamf will continue to function during this time but will not get any updates from the server.

For any questions, please contact the Computer Help Desk at helpdesk@uvic.ca.
Nov 2, 16:17 MST

Nov 2, 2026

No incidents reported.

Nov 1, 2026

Banner system maintenance
Completed - The scheduled maintenance has been completed.
Nov 1, 16:50 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 1, 10:30 MST
Scheduled - The University's central administrative system (Banner) used for student records, payroll, and finance will be unavailable on Sunday, Nov. 1, 2026 from 9:30 a.m. until 6 p.m. to perform planned system maintenance.

Banner and all services dependent on Banner will be unavailable during the scheduled Banner maintenance including:

• Banner Self Service (Online Tools functions: Student, Human Resources and Employee, Advisor, and Finance)
• University of Victoria Online Admissions application
• Online application to graduate (OAG)
• Millennium FAST
• Banner Document Management System (Xtender)
• Banner Workflow
• Banner Communication Management
• APEX applications using Banner data (e.g., Applicant Information Review System (AIRS))

Brightspace, email, M365/Teams, and Zoom will not be affected.

The deadline to withdraw from Fall courses without penalty of failure is Oct. 31 at 11:59 p.m. As this maintenance occurs after the deadline, it is not impacted by the Banner outage.
Oct 29, 09:08 MST
The University's central administrative system (Banner) used for student records, payroll, and finance will be unavailable on Sunday, Nov. 1, 2026 from 9:30 a.m. until 6 p.m. to perform planned system maintenance.
Resolved - This incident has been resolved.
Nov 1, 16:48 MST
Identified - Banner and all services dependent on Banner will be unavailable during the scheduled Banner maintenance including:

• Banner Self Service (Online Tools functions: Student, Human Resources and Employee, Advisor, and Finance)
• University of Victoria Online Admissions application
• Online application to graduate (OAG)
• Millennium FAST
• Banner Document Management System (Xtender)
• Banner Workflow
• Banner Communication Management
• APEX applications using Banner data (e.g., Applicant Information Review System (AIRS))

Brightspace, email, M365/Teams, and Zoom will not be affected.

The deadline to withdraw from Fall courses without penalty of failure is Oct. 31 at 11:59 p.m. As this maintenance occurs after the deadline, it is not impacted by the Banner outage.

For status updates during the scheduled maintenance window, please visit and / or subscribe here: https://status.uvic.ca/incidents/gd4z0x0t18g8
Oct 30, 12:15 MST

Oct 31, 2026

disk14 NetApp Maintenance
Completed - The scheduled maintenance has been completed.
Oct 31, 09:40 MST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Oct 31, 09:37 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 31, 07:00 MST
Scheduled - We will be performing non-disruptive upgrades to the disk14.comp.uvic.ca NetApp cluster in EDC2. The estimated time to completion is 5 hours starting at 7am Saturday, October 31st 2026.
Oct 30, 08:27 MST

Oct 30, 2026

NETS DTB Network Maintenance
Completed - The scheduled maintenance has been completed.
Oct 30, 08:23 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 07:30 MST
Scheduled - Network Services will be conducting scheduled maintenance in DTB on 2026-10-30 from 07:30:00 to 08:30:00. During this time, there will be a brief interruption to data, voice, and wireless services. Normal service is expected to resume after the maintenance window concludes.

This work is part of ongoing efforts to maintain system integrity, apply security updates, and ensure continued reliability of network infrastructure.
Oct 28, 15:18 MST

Oct 29, 2026

IdentityIQ and Netlink deployment today at 4PM.
Completed - The scheduled maintenance has been completed.
Oct 29, 16:15 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 16:00 MST
Scheduled - Impact: Users will experience a 15-minute disruption of services related to managing their profile information such as email addresses and passphrases, as well as accessing Identity IQ.

We will provide further updates if the timeline changes.
Oct 29, 11:28 MST
NETS HHB Network Maintenance
Completed - The scheduled maintenance has been completed.
Oct 29, 08:18 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 07:30 MST
Scheduled - Network Services will be conducting scheduled maintenance in HHB on 2026-10-29 from 07:30:00 to 08:30:00. During this time, there will be a brief interruption to data, voice, and wireless services. Normal service is expected to resume after the maintenance window concludes.

This work is part of ongoing efforts to maintain system integrity, apply security updates, and ensure continued reliability of network infrastructure.
Oct 28, 15:13 MST
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