BC time-zone change may affect calendar meetings
Identified - Beginning November 1, 2026, most of British Columbia will remain on Pacific Time (PCT) year-round and will no longer set clocks back in the fall.

This change may affect how calendar events scheduled for November 1 or later appear in Outlook and on some devices. During the transition, a meeting may appear at a different time depending on the device or application you use. For example, a meeting scheduled for 10 a.m. may appear as 11 a.m. somewhere else.

University Systems is taking the following actions to prepare for the change:

- We released a Windows update the week of October 13th to add support for BC’s new time zone.

On October 20th:
- All room booking calendars will have the settings changed to allow meeting conflicts. This will be required to enable all of the meetings to be fixed over the next few weeks. This setting will be reset in the first few weeks of Nov.
- We will move managed Windows devices currently using the Pacific Standard Time to the new BC time zone.
- We will move managed Apple computers to the Vancouver time zone if they are not already using it.
- UVic Exchange Online mailboxes using the Pacific Standard Time will be moved to the new time zone.
- Working hours in Outlook will be set to the Yukon time zone, as there is a bug with PCT that breaks the free/busy time feature. Once this is fixed, we will change working hours to PCT.

More detailed information about the time zone change, instructions to fix meetings, and frequently asked questions that we will continue to update throughout this change are available on the University Systems website: https://www.uvic.ca/systems/about/notices/bc-time-zone-change-may-affect-calendar-meetings.php.
Oct 20, 2026 - 14:28 PDT
Enterprise Systems Operational
Banner Operational
FAST Operational
ONECard Operational
Other Enterprise Systems Operational
Email Operational
Email Operational
Other Email Tools Operational
Learning and Teaching Operational
Brightspace Operational
Other Learning Technologies Operational
Microsoft Services Operational
Microsoft Teams Operational
Other M365 Services Operational
Network Operational
VPN Operational
Campus Network Operational
Telephone Services Operational
Building Network Maintenance Operational
Login Services Operational
Single Sign-on Operational
Duo MFA Operational
Other Login Services Operational
Research Computing Operational
RedCap Operational
Web Services Operational
Cascade (CMS) Operational
Digicaster Operational
Online Academic Community (OAC) Operational
Self-serve Web Hosting Operational
Zoom Operational
Workstation Services Operational
Printing Operational
Workstation Management Operational
Other Online Services Operational
Identity IQ Operational
NetLink Profile Management Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Postgres maintenance at 4:00pm Oct 26, 2026 16:00-17:30 PDT

Impact: Users will experience a 90-minute disruption of access to the GEN1P Postgres database while maintenance is performed.

We will provide further updates if the timeline changes.
Posted on Oct 26, 2026 - 08:09 PDT

NETS RESNET Network Maintenance Oct 27, 2026 06:00-08:30 PDT

Network Services will be conducting scheduled maintenance in RESNET on 2026-10-27 from 06:00:00 to 08:30:00. During this time, there will be a brief interruption to data, voice, and wireless services. Normal service is expected to resume after the maintenance window concludes.

This work is part of ongoing efforts to maintain system integrity, apply security updates, and ensure continued reliability of network infrastructure.

R11
R40
RDT
Posted on Oct 21, 2026 - 11:24 PDT

Banner / FAST system maintenance Tuesday, October 27th 7:00pm Oct 27, 2026 19:00-20:00 PDT

Banner / FAST System maintenance Tuesday, October 27th 7:00pm

Impact: Users will experience a service disruption of up to 60 minutes while maintenance is performed to address upcoming BC time zone changes. Systems impacted include:

• Banner Self Service (Student, Human Resources and Employee, Advisor, and Finance)
• Millennium FAST
• Banner Document Management System (Xtender)
• University of Victoria Online Admissions application
• Transcript ordering
• Banner Workflow
• Banner Communication Management
• APEX applications using Banner data
• NetLink passphrase change and account management
• Online application to graduate (OAG)
• Applicant Information Review System (AIRS)

We will provide further updates if the timeline changes.
Posted on Oct 26, 2026 - 10:17 PDT

ONECard maintenance on Tuesday, October 27th at 10:00pm Oct 27, 2026 22:00-23:00 PDT

Impact: Users will experience a service disruption for up to 60 minutes while maintenance is performed to address upcoming BC time zone changes. Impacted services include:

• ONECard Flex and residence meal plan payments
• ONECard eAccounts (web deposits, photo submission, and card management)
• New mobile ONECard provisioning
• Transact Connect
• PaperCut printing

ONECard door access, with both physical and mobile ONECards, will function as normal.
Posted on Oct 26, 2026 - 10:34 PDT

NETS EDC1 Network Maintenance Oct 28, 2026 07:30-08:30 PDT

Update - We will be undergoing scheduled maintenance during this time.
Oct 22, 2026 - 08:06 PDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 15, 2026 - 14:26 PDT
Scheduled - Network Services will be conducting scheduled maintenance in EDC1 on 2026-10-21 from 07:30:00 to 08:30:00. This is routine housekeeping to keep our configs clean and maintainable.

Impact: No outage or service interruption is expected. The items being removed are not in use, and no production traffic should be affected.

If you notice any unexpected behavior during or after this work, please contact helpdesk@uvic.ca.
Oct 21, 2026 - 07:30 PDT

Oct 26, 2026

NETS RESNET Network Maintenance
Completed - The scheduled maintenance has been completed.
Oct 26, 07:25 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 06:00 PDT
Scheduled - Network Services will be conducting scheduled maintenance in RESNET on 2026-10-26 from 06:00:00 to 08:30:00. During this time, there will be a brief interruption to data, voice, and wireless services. Normal service is expected to resume after the maintenance window concludes.

This work is part of ongoing efforts to maintain system integrity, apply security updates, and ensure continued reliability of network infrastructure.

RCA
RHE
RPH
RRA
RWA
RWI
Oct 21, 11:21 PDT

Oct 25, 2026

No incidents reported.

Oct 24, 2026

Planned Telephone Service maintenance on October 24 between 5am and 12pm
Completed - The scheduled maintenance has been completed.
Oct 24, 12:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 05:00 PDT
Scheduled - Impact: Users may experience brief disruption in services.

We will provide further updates if the timeline changes.
Oct 22, 14:33 PDT
Patching / Security update to the LoadBalancer at 10:30am on Oct 24, 2026
Completed - The scheduled maintenance has been completed.
Oct 24, 11:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 10:30 PDT
Scheduled - Network Services will be performing upgrades to the LoadBalancer. Users may be required to re-authenticate to some services.

For any questions, please contact the Computer Help Desk at helpdesk@uvic.ca.
Oct 24, 09:56 PDT

Oct 23, 2026

NETS RESNET Network Maintenance
Completed - The scheduled maintenance has been completed.
Oct 23, 08:34 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 06:00 PDT
Scheduled - Network Services will be conducting scheduled maintenance in RESNET on 2026-10-23 from 06:00:00 to 08:30:00. During this time, there will be a brief interruption to data, voice, and wireless services. Normal service is expected to resume after the maintenance window concludes.

This work is part of ongoing efforts to maintain system integrity, apply security updates, and ensure continued reliability of network infrastructure.

R42
R43
R47
R52
R53
R59
R60
RHB
Oct 21, 11:18 PDT

Oct 22, 2026

NETS RESNET Network Maintenance
Completed - The scheduled maintenance has been completed.
Oct 22, 07:34 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 06:00 PDT
Scheduled - Network Services will be conducting scheduled maintenance in RESNET on 2026-10-22 from 06:00:00 to 08:30:00. During this time, there will be a brief interruption to data, voice, and wireless services. Normal service is expected to resume after the maintenance window concludes.

This work is part of ongoing efforts to maintain system integrity, apply security updates, and ensure continued reliability of network infrastructure.

CRA
R13
R15
R20
R34
R36
R41
Oct 21, 11:15 PDT

Oct 21, 2026

Critical Security Vulnerability Affecting UVic Services
Resolved - University Systems has patched the vulnerability and resolved the issues with uvic.ca and web.uvic.ca. These systems have been restored and should be operating normally from on and off campus.

If you continue to experience any problems, please contact the Computer Help Desk.
Oct 21, 15:15 PDT
Update - We have partially restored the sign-in to UVic services from both on and off campus. Users should experience no disruption to sign-in to major online tools like Brightspace.
Oct 21, 12:59 PDT
Update - We have partially restored the sign-in to UVic services from both on and off campus. Users should experience no disruption to sign-in to major online tools like Brightspace.
Oct 21, 12:57 PDT
Monitoring - A global cybersecurity issue has been discovered that is affecting systems world-wide, including the UVic website (www.uvic.ca) and personal web hosting (web.uvic.ca).

To protect university systems and information, University Systems has temporarily taken these services offline while we work to address the issue. We do not yet know when services will be restored because we are waiting for a security update from system vendors.

This outage will impact the sign-in to UVic service for all online tools like Brightspace.

Off campus
If you are off-campus, uvic.ca and sign in to online tools will not be available.

On campus
If you are on campus, you will be able to access uvic.ca and sign in to online tools.

We know this disruption will have a significant impact on our community. We are working to restore services as quickly and safely as possible. Thank you for your patience.

We will post updates at https://news.uvic.ca/ as more information becomes available.
Oct 21, 12:45 PDT
REDCap Maintenance on 2026-10-21
Completed - The scheduled maintenance has been completed.
Oct 21, 11:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 11:00 PDT
Scheduled - Impact: REDCap will be briefly unavailable today October 21, 2026 between 11AM and 1PM in order to apply important updates

We will provide further updates if the timeline changes.
Oct 21, 10:43 PDT

Oct 20, 2026

Postgres maintenance at 4:00pm
Completed - The scheduled maintenance has been completed.
Oct 20, 17:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 16:01 PDT
Scheduled - Impact: Users will experience a 90-minute disruption of access to the GEN1P Postgres database while maintenance is performed.

We will provide further updates if the timeline changes.
Oct 20, 14:08 PDT
vCenter maintenance
Completed - The scheduled maintenance has been completed.
Oct 20, 16:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 16:00 PDT
Scheduled - vCenter will be undergoing maintenance today, October 20, 2026, beginning at 16:00 and lasting until 16:30.

vCenter will be unavailable for use during this maintenance period.

Virtual machines will not be impacted by this maintenance.
Oct 20, 09:45 PDT
NETS Maintenance - Cisco Secure Client VPN software update - 7 AM Oct 20 2026
Completed - The scheduled maintenance has been completed.
Oct 20, 07:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 07:00 PDT
Scheduled - Network services will be updating Cisco Secure Client software to keep it current. Users will automatically download the new client upon next VPN connection.
Oct 19, 10:13 PDT

Oct 19, 2026

No incidents reported.

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

REDCap Maintenance on 2026-10-16
Completed - The scheduled maintenance has been completed.
Oct 16, 14:46 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 14:00 PDT
Scheduled - Impact: REDCap will be briefly unavailable on 2026-10-16 between 2PM and 4PM in order to apply important updates

We will provide further updates if the timeline changes.
Oct 16, 11:13 PDT
NETS Voice Network Maintenance
Completed - The scheduled maintenance has been completed.
Oct 16, 07:53 PDT
Update - *** Work complete ***
Oct 5, 07:52 PDT
Scheduled - Network Services will be conducting scheduled voice network maintenance on 2026-10-05 from 07:30:00 to 08:30:00. During this time, there will be a brief interruption to voice services. Normal service is expected to resume after the maintenance window concludes.

This work is part of ongoing efforts to maintain system integrity, apply security updates, and ensure continued reliability of network infrastructure.
Oct 2, 09:26 PDT
NETS R42 Network Maintenance
Completed - The scheduled maintenance has been completed.
Oct 16, 07:50 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 06:00 PDT
Scheduled - Network Services will be conducting scheduled maintenance in R42 on 2026-10-19 from 06:00:00 to 07:00:00. During this time, there will be a brief interruption to data, voice, and wireless services. Normal service is expected to resume after the maintenance window concludes.

This work is part of ongoing efforts to maintain system integrity, apply security updates, and ensure continued reliability of network infrastructure.
Oct 15, 09:03 PDT

Oct 15, 2026

IdentityIQ and Netlink deployment on today at 4PM
Completed - The scheduled maintenance has been completed.
Oct 15, 16:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 16:00 PDT
Scheduled - Impact: Users will experience a 15-minute disruption of services related to managing their profile information such as email addresses and passphrases, as well as accessing Identity IQ.

We will provide further updates if the timeline changes.
Oct 15, 11:00 PDT

Oct 14, 2026

Request Support Form: Users unable to submit tickets through webforms
Resolved - This incident is now resolved. Help desk and facilities management support requests can be submitted through website forms. If you are still experiencing issues, contact the Computer Help Desk at helpdesk@uvic.ca.
Oct 14, 09:33 PDT
Update - Help desk and facilities Management support forms are both impacted by this issue.

Facilities customer service desk
Phone: 250-721-7616
Email: facman@uvic.ca

Computer help desk
Phone: 250-721-7687
Email: itsupport@uvic.ca
Oct 13, 16:28 PDT
Identified - Users are temporarily unable to submit a help desk ticket through website forms.

We expect this issue to be resolved by October 14th.

You can submit a help desk ticket by emailing itsupport@uvic.ca or calling 250-721-7687
Oct 13, 16:10 PDT
NETS HTQ Network Maintenance
Completed - The scheduled maintenance has been completed.
Oct 14, 08:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 07:30 PDT
Scheduled - Network Services will be performing maintenance in HTQ on 2026-10-14 starting at 07:30am.
There will be a brief outage in data, voice, and wireless services at that time.

For any questions, please contact the Computer Help Desk at helpdesk@uvic.ca.
Oct 9, 14:27 PDT
Papercut Application update
Completed - The scheduled maintenance has been completed.
Oct 14, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 07:00 PDT
Scheduled - All PaperCut printing services will be unavailable for approximately 1 hour during this upgrade starting at 7am October 14th.
Oct 13, 14:29 PDT
NETS Wireless Maintenance - October 14 2026 - 6 AM
Completed - The scheduled maintenance has been completed.
Oct 14, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 06:00 PDT
Scheduled - Network services will be patching the wireless system at 6 AM on Oct 14, 2026. Wireless access points will reboot, causing momentary downtime as they upgrade. Work will be completed by 7 AM.
Oct 13, 14:17 PDT

Oct 13, 2026

NETS HHB Network Maintenance
Completed - The scheduled maintenance has been completed.
Oct 13, 08:14 PDT
Update - Work complete
Oct 13, 08:13 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 07:30 PDT
Scheduled - Network Services will be performing maintenance in HHB on 2026-10-13 starting at 07:30am.
There will be a brief outage in data, voice, and wireless services at that time.
Oct 7, 16:03 PDT

Oct 12, 2026

No incidents reported.

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