System status

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Brightspace and Zoom integration: Users unable to launch zoom from their course

Incident Report for UVic IT

Update

This issue is also impacting saving Zoom meeting recordings to Echo360. Any Zoom Cloud meeting recordings are not being saved automatically saved to Echo360 at this time. At the moment, the current workaround is to save recordings to device and upload to Echo 360 if needed.

University Systems is working on resolving these issues with Zoom, Brightspace, and Echo360 as quickly as possible and will update this post when we have more information or the issue has been resolved.

Posted Nov 12, 2026 - 13:31 MST

Investigating

We are investigating an issue where instructors are unable to launch zoom from their Brightspace course and recciving an error with code: 2216. At the moment, the current workaround is to login to Zoom directly at via uvic.zoom.us and their classroom links should appear on the Zoom dashboard.

Posted Nov 12, 2026 - 12:01 MST

This incident affects: Learning and Teaching (Brightspace, Other Learning Technologies).