System status

University Systems makes every effort to inform the university community of any issues affecting the services that we offer. Messages regarding planned maintenance or unexpected outages of our services are shown below.

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Request Support Form: Users unable to submit tickets through webforms

Incident Report for UVic IT

Resolved

This incident is now resolved. Help desk and facilities management support requests can be submitted through website forms. If you are still experiencing issues, contact the Computer Help Desk at helpdesk@uvic.ca.

Posted Oct 14, 2026 - 09:33 PDT

Update

Help desk and facilities Management support forms are both impacted by this issue.

Facilities customer service desk
Phone: 250-721-7616
Email: facman@uvic.ca

Computer help desk
Phone: 250-721-7687
Email: itsupport@uvic.ca

Posted Oct 13, 2026 - 16:28 PDT

Identified

Users are temporarily unable to submit a help desk ticket through website forms.

We expect this issue to be resolved by October 14th.

You can submit a help desk ticket by emailing itsupport@uvic.ca or calling 250-721-7687

Posted Oct 13, 2026 - 16:10 PDT